IBPO Group Berhad and TIME dotCom Berhad Partner to Strengthen Data Security in Fusion Finance

FOR IMMEDIATE RELEASE

Kuala Lumpur, 9 May 2024 – IBPO Group Berhad (“IBPO”), a leading fusion financial company, and TIME dotCom Berhad (“Time”), one of Malaysia’s leading telecommunications providers, have partnered to bolster the fusion financial landscape with robust data security measures through the signing of a Memorandum of Understanding (“MoU”) today.

IBPO Group Berhad, Head of Contact Centre, Feruz Satar (left) and Time dotCom Berhad, Head of Enterprise,Tan Hooi Siang (right) at the Memorandum of Understanding Signing Ceremony. 

The collaboration, with a focus on strengthening and future-proofing data security for Fusion Finance, signifies a strategic integration of hosting IBPO’s innovative Fusion Financial System and ANIKA, the first AI-powered virtual financial consultant chatbot in Malaysia, on Time’s secured network environment. The ANIKA chatbot enables customers to easily check their bank loan eligibility, potential monthly savings, and financial health scores, as well as receive personalised financial solutions based on their individual needs.

IBPO Group Berhad, Head of Contact Centre, Feruz Satar (second left) and Time dotCom Berhad, Head of Enterprise, Tan Hooi Siang (second right) at the Memorandum of Understanding Signing Ceremony, witnessed by IBPO Group Berhad Advisor, Samuel Quek (left) and Time dotCom Berhad, Head of Retail & Media, Lester Pang (second right).

The MoU signing ceremony was officiated by Feruz Satar, Head of Contact Centre at IBPO, and Tan Hooi Siang, Head of Enterprise Sector at Time. This momentous event was witnessed by Samuel Quek, Advisor at IBPO, and Lester Pang, Head of Retail & Media at Time.

Among the initiatives and collaborations that will be covered are:-

Established Security Compliance:

This collaboration allows IBPO’s services to be facilitated in a secured environment with Time’s network that is triple MEF-certified and has passed a Network Resilience and Risk Assessment Audit for the Malaysian banking and financial sector based on Bank Negara Malaysia’s Risk Management in Technology (“RMiT”) policy.

Secure and Scalable Cloud Hosting 

To ensure a stable and scalable hosting environment specifically for IBPO’s AI-powered technology system and tools with Time’s digital expertise in cloud hosting and cybersecurity services.

Broadband Service Excellence

Delivering top-tier internet connectivity services for seamless operations for IBPO.

Robust Data Security Measures

Both IBPO and Time are committed to upholding the highest standards of data security, along with implementing strict protocols to safeguard customers’ information, privacy and financial data.

IBPO Group Berhad, Founder & Group Managing Director, Andy Lim (center), Head of Contact Center, Feruz Satar (second left from center) together with Time dotCom Berhad, Head of Enterprise, Tan Hooi Siang (right from center) in a group photo with the respective teams. 

“Now, with TIME dotCom as our partner, we can implement stricter and more stringent data security measures within our fusion finance business. This includes adding an extra layer of protection to our Fusion Financial System and our recent development of ANIKA, the first AI-powered virtual financial consultant chatbot in Malaysia,” said Feruz Satar, Head of Contact Centre of IBPO.

Meanwhile, Andy Lim, the Founder and Group Managing Director of IBPO emphasised, “Enhancing security measures is always our top priority, especially since we are in the financial-technology sector where we deal with highly sensitive information, including personal and financial data. At IBPO, we strive to do everything we can to ensure this data is protected from identity theft, fraud, and other financial risks.”

“Joining forces with IBPO marks a significant stride towards fortifying the fusion finance landscape. At Time, our focus is on building a secure foundation for innovation, leveraging our expertise in cloud hosting and cybersecurity. This partnership underscores our dedication to delivering robust and secure solutions tailored to IBPO’s pioneering technologies,” said Tan Hooi Siang, Head of Enterprise Sector at Time.

About IBPO Group Berhad

IBPO Group Berhad is a fusion financial company that provides holistic personalised financial solutions to help clients achieve their financial aspirations and live a better life. Incorporated in 2012, IBPO Group became a public limited company in 2020.

We deliver bespoke financial consultancy services with our cutting-edge Fusion Financial System, a financial technology (“fintech”) system powered by Artificial Intelligence (“AI”) that was developed through extensive in-house IT research and development and ANIKA, the first AI-powered virtual financial consultant chatbot in Malaysia.

Our financial programs include; i-Refinancing, i-Console Plus, i-Exclusive and Housing Value Investment. Discover personalised solutions tailored to your needs with mortgage refinancing, personal loans and financing, property management and more. To learn more, visit www.ibpo.com.my.

Follow Us: Facebook | Instagram @IBPO Group Berhad

Address: Level 8, Mercu 3, Jalan Bangsar, KL Eco City, 56000, Kuala Lumpur.

Email: [email protected]

Contact No: 03 481 38888 / 11111

About TIME dotCom Berhad

Time is a telecommunications provider that delivers domestic and global connectivity, data centre, cloud computing and managed services to customers across ASEAN. Powering Time’s businesses are its fibre optic network assets that span Malaysia, Singapore, Thailand, Vietnam and Cambodia – countries in which it has an established operational presence. Time’s network extends beyond the region to deliver international connectivity via its stakes in numerous submarine cable systems across the globe. Time is headquartered in Shah Alam. Visit https://www.time.com.my for more information.

For media inquiries, please contact:

Calvin Pang,

Head of Marketing, Branding & Communications

IBPO Group Berhad

Email: [email protected]  

Contact No: +60 14-327 7499

Loo See Mun,

Head of Communications

TIME dotCom

Email: [email protected].my