IBPO Group Berhad (“The Company”) – Data Privacy Policy

  1. You accept and agree to be bound by these Terms and any variation thereof or addition thereto as the company may prescribe from time to time, at the sole discretion of the company without prior notice to you. It is your responsibility to check these Terms periodically for any changes and updates. You can determine when we last changed and updated these Terms by referring to the “LAST UPDATED” statement above.
  2. You may have supplied and may continue from time to time, to supply the Company with your personal data and information (“data”) in connection with the opening or continuation of accounts or compliance with any laws, guidelines or requests issued by regulatory or other authorities. The Company may also verify or source personal information about you from third party sources (both public and private) such as your employers, credit reporting agencies, Companies Commission and Insolvency Department. Your visit to our public website may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of “cookies”.
  3. Such data may include information concerning your personal details (such as name, age, gender, identity card number, passport number, date of birth, education, race, ethnic origin, nationality, citizenship), contact details (such as address, email, phone numbers), family information (such as marital status, name of spouse or child or immediate family), occupation details (such as employer name, income range, job title, job responsibilities, employer’s contact information and address). In addition, the Company may from time to time request for certain other personal information that may be relevant for the Company to consider your request for any services of the Company.
  4. The purposes for which data may be used, processed, transferred and disclosed by the Company are as follows (“the Purposes”):
      • Responding to your queries and requests; and responding to complaints;
      • Managing the infrastructure and our business operations and complying with our internal policies and procedures;
      • Verifying your identity;
      • Protecting and enforcing our contractual and legal rights and obligations;
      • Conducting audits, reviews and analysis of our internal processes, action planning and managing commercial risks;
      • Complying with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigation by relevant authorities;
      • to maintain your account with us;
      • to keep you posted on the Company’s latest services or promotion and upcoming events;
      • conducting market research for statistical, profiling and statistical analysis for the improvement of services provided to you;
      • to send important notices, emails, letters or short messaging service (SMS), like communications about purchases and changes to IBPO’s terms, conditions and policies
      • to share your Personal Data with third party providers for the purposes of (but not limited to) fulfilment of customer orders, processing and delivery of financial products to you; and/or
      • any other purpose relating to any of the above

    You hereby agree and understand that collection and processing of your Personal Data by IBPO is not limited to facilitating the purchase of a single financial product. The purpose of such collection and retention and otherwise processing of Personal Data is towards IBPO’s partnering/ assisting you in your financial journey. In order to assist you with other financial products in future, we will retain your data even after the completion of the transaction. By filling in your Personal Data on our website, you expressly consent for the retention of the same. If you do not wish to have your Personal Data on our website, you may opt out by emailing to [email protected]

  5. Personal Data provided to us will generally by kept confidential but you hereby consent and authorize us to provide or disclose your Personal Data to the following categories of parties:
    • Any person or authority to whom we are compelled or required to do so under law, court order or in response to a competent or government agency;
    • Any relevant financial institutions or banks that provide financial related products or services that are referred to them by us or that are featured on our website;
    • Our business partners and online affiliates that provide the services that you have opted for or related services or products in connection with your service including, but not limited to market research firms, third party marketing entities, entities engaged in the financial related services, telecommunications, technology and car industry;
    •  Members of our Group companies and their affiliates;
    • Government agencies and industry regulators;
    •  Our auditors, consultants, accountants, lawyers or other financial or professional advisers; and
    • Such sub-contractors or third party service or product providers as we may determine to be necessary or appropriate
  6. The company ensures that all information collected will be securely stored and takes the necessary precautions, both administrative and technical to safeguard your Personal Data against loss, theft, misuse and unauthorized access, disclosure, usage, alteration or destruction.
  7. You reserve a right to request access to and correction of data about you held by us and in this respect, you may
    • Check whether we hold or use your Personal Data and request access to such data;
    •  Request that we correct any of your Personal Data that is inaccurate, incomplete or out-of-date;
    • Request that your Personal Data is retained by us only as long as necessary for the fulfilment of the purposes for which it was collected;
    • Request that we specify or explain our policies and procedures in relation to data and types of Personal Data handled by us; and
    • Withdraw, in full or in part, your consent given previously, in each case subject to any applicable legal restrictions, contractual conditions and a reasonable time period.
    • any other purpose relating to any of the above